FAQ's

COMPANY & GENERAL

Is ADEN Works Australian developed and owned?
Yes, developed by Aussies dismantlers for Aussie Dismantlers. The ADEN Works Software has been developed for other industry sectors.
What is the main difference between ADEN Works and other software programs?
The functionality and the price. ADEN Works does more with less employees than any other for this Industry anywhere in the world. You own the data and you only exchange the stock information you are happy to allow other users to see. Don’t wish to show your parts pricing, then it won’t, you control it.
Through a simple to use operation you can use your own model codes, part codes and still exchange information accurately with other users.
ADEN Works does not upload or analyse your data on a daily basic As we have mentioned we supply you with a Confidentiality Agreement, which clearly states that we cannot collect, sell or use YOUR data for any purpose.
Do we own ADEN Works or do we lease the software?
The ADEN Works package can be leased yearly in advance or can be purchased outright.
How will ADEN Works make me more money?
ADEN Works is believed to be the only full management package for this Industry in the world and through this it can give you a complete evaluation of your business second by second. ADEN Works has budgeting abilities which automatically allows you know where you are and what you have to do to make more money. Many businesses while profitable have trouble understanding profitability as apposed to turnover.Imagine a system which advises you what stock to buy, what to pay for it, and what to keep. Does your depreciation of stock so your financial stock figure is accurate and your can have an accurate stock take report.The proven areas are:

  • Depth of information available to your sales staff (no matter how experienced) to service your customers. Such as Interchange and access to other users stock, plus the ability to enquirer for parts from multiple suppliers automatically.
  • Pricing, the ability to adjust pricing automatically
  • Automation of purchasing and sales
  • Easy of dismantling or inputting the stock into the system and having it on your website and multiple websites instantly.

ADEN Works has an Industry Benchmarking facility which produces reports which tells you how your business compares to others. Updated monthly.

Does ADEN Works charge an installation fee?
Yes, we charge from $1,000.00* for the single user site no matter where you are situated in Australia. 2-10 users will depend on where there is conversion involved, what training is involved based on what yoyu have included in your package in relationship to modules. (*) plus GST
Does ADEN Works have a Refund policy?
Yes, ADEN Works offers a no questions asked refund policy. If after three months you are not satisfied with the software, ADEN Works will refund all your monthly fees paid (this does not include the installation or conversion costs) in full. See refund terms policy.
What hardware do I need to run ADEN Works?
ADEN Works is designed to operate on any current PC with Windows XP Pro or better. Most users don’t have to change their hardware which lowers the cost considerably. Most other programs require hardware changes.
Can Franchises operate from this Software?
The Software has two ways of handling this situation. If the Franchise is company owned then all the new Franchise does is open a Branch from their location and link via the internet. When the Branch logs on all sales stock, etc, are handled separately within the Software but all operators can see different Branches stock. If Branch 2 sells Branch 1 stock then the General ledger accounts are effected accordingly.
What happens if one Franchise is independently owned?
Where the Franchise is independently owned then head office handles and controls the product data base. Stock is electronically transferred in real time and the availability of stock is handled by data share. Data share can track multiple suppliers and other franchisees stock and display it in the sales screen. Electronic transfer of stock can also be handled.
If I install ADEN Works how do I get help? What support is there?
With clients in Australia, New Zealand, and a support team based in Australia by Australians we are on call 24/7, 365 days a year.
If you are like many business owners you quite often need help or support outside normal business hours. At ADEN Works our team is rostered to handle calls, emails whenever you need our assistance. This is quite often done via video link to give it the personal touch.  A knowledge base is also available which answers most frequently asked questions.
When you purchased ADEN Works you are offered a 12 months support and program update package. This package would be formulated on the number of users within your business. This support package also entitles your staff to participate in the online training.
How our Support system works is you can choose to take out a twelve monthly support agreement or pay as you need support or training.
The charges are obviously discounted for twelve months but you can purchase blocks of support and training to suit your budget or training expectations.
If you did not have a support package and a new staff member came on board in your business and you wish to have them brought up to speed you can just purchase a 3 hour refresher course.
The support or training is carried out over the Internet, phone or email. All support enquiries must be emailed to support@thinkSoftware .net.au. This can be after an initial phone call. All support phone calls are a local call to the user. If you have Skype it’s free.
If the support requires online assistance, then the user will activate the ADEN Works support module and our staff will be able to step them through the issue and watch to make sure they have fully understood. If there is a problem with the data, then the ADEN Works Support staff will advise on the steps to be taken to rectify the problem.
What training do my staff receive?
Training is unlimited;ADEN Works support staff are running webinars weekly. Just check the training calendar on the website, register and allow your staff the hour to sit and be trained without interruption and your business will grow quickly. You don’t even have to pay expensive phone bills, it’s all included in your monthly fees The difference between us and the other software companies is our training is FREE, it’s all part of your monthly support fees and we conduct it during working hours, in your business, so your staff don’t have travelling time and it’s capable of training multiple staff at the same time. We can arrange out of hours training on request.
What if I want personalised training?
No problem, just contact our support staff and make the arrangements which suit us both .
Does ADEN Works run training seminars in my state?
Yes we run one training weekend a year and alternate between states. The training is over 3 days. The Friday is for owners and senior management. We meet and discuss Industry issues and ADEN explains certain reports and we do comparisons with benchmarking reports. The Saturday and Sunday are for staff training and Monday is for any users who would like some one-on-one training.
Difference between support / upgrade agreement and website hosting / maintenance?
The difference is that support / upgrade agreement is strictly for the Software which runs your business in house. The Website hosting / maintenance is strictly to do with your website and emails.
ADEN Works does not host your website in house. It is charged by a third party for this service. As the traffic on your website increases so the speed of your site may slow. If this occurs then you may need to go to a bigger faster hosted server. The cost of this is driven by the size fileserver that ADEN Works uses. To keep individual users cost low we share servers. As the usage increases we may need to move your websites to a bigger machine which cost more. We do not hand on the cost to all users. If there is to be an increase the user with the increased usage is contact and the issue is discussed. Generally we move that user off to another fileserver and they are charged accordingly.
What is the ADEN Works CRM module?
ADEN Works is equipped with a CRM (Customer Relationship Management) module which is software that links your computerised phone system (most) to ADEN Works software. What this means is that when you staff answer the phone the system searches your customer database and if it finds the callers phone number it displays their details and the last 10 enquiries/sales. If it doesn’t it records the number on the enquiry/screen so the operator doesn’t have to obtain it.This module then record’s all the details about the phone call such as how long, what the customer enquired about, who the salesperson was, etc. The software then gives you reports which can help train staff, tell you what your hit rate has been, who is the best salesperson at selling certain items and most importantly what wasted phone calls where received.
What marketing tools does ADEN Works have?
Apart from special marketing reports such as the 80/20 report ADEN Works is designed to allow users to run monthly marketing campaigns. ADEN Works will allow you to have a frequent user club. These clients do not have an account but the system will advise them of specials and certain vehicles when they arrive. ADEN Works handles bonus points and promotional mug campaigns.ADEN Works also has Capricorn or general bonus point marketing facilities. Collection of potential email address automatically. ADEN Works handles the mail or email promotional letters direct from the software. ADEN Works handles the Bullion Reward program and prints the purchase certificates.  ADEN Works also has an SMS function for contacting customers with special offers.

INVENTORY MANAGEMENT

What is in the INVENTORY Module?
This module is extensive. It handles anything to do with a business’s inventory. Users import new product lists (electronically) as the products became available. Real Time Stock Taking facility which incorporates the iPhone or iPad and is reflected in the General Ledger. Depreciation facility and a very extensive Stock reporting module is included. Barcoding for clients whose suppliers don’t supply barcodes on their products is handled easily. Traditionally you would have to print barcode labels, take them out to the parts find them, attach and then take them to the shelf, shot the location and bar code take the bar code reader back to the docking station and upload it. Well with ADEN most of that has gone.
Invoicing - product descriptions
Sometimes you may have an overseas client who needs details about each part (material the product is made of, special codes, country of origin, etc) can I have that print below each product on the Invoice?
Yes, ADEN Works handles this by Customer or Globally. Simply set the flag to activate this function.
Can ADEN Works track serial numbers?
You may need to build products which have serial numbers on them, and need to track this serial number.
The system can handle this.  If you have a product which needs to have its serial number recorded and printed on the invoice, then you can activate the serial number tracker. If the product is flagged to need a serial number the operator will not be able to complete the invoice until the serial number has been entered. This number is then able to be searched for and the customer, supplier, date, invoice, etc would be displayed.
The serial number will be asked for on the Picking Slip.
Delivery details and print con-notes for freight companies. Is this possible?
ADEN Works can automatically load delivery details and print con-notes for freight companies like Australia Post and other couriers. The Software is developed to automatically link with third party freight companies. It allocates con-notes, prints them and generates an electronic report to the freight company to pick up.
Does ADEN Works have a delivery tracking system?
The system has an iPhone app which tracks, schedules and can receive and re-schedule delivery drivers. This is controlled by operators at head office and the staff can always see where the delivery driver is. It can tell them how long before the client’s delivery will arrive. The operator can send the driver a pickup request and the system will reschedule the driver accordingly
Does ADEN Works have Warehouse Tracking and scheduling?
The Software has warehouse tracking. It uses a GPS logic to determine the distance between product locations. It can therefore suggest the most productive picking order of a picking slip. The Picking slip can be sent to the iPhone app and multiple picking slips and / or products can be picked.
The system also allows clients to input product on their iPhone, iPad app or Surface Pro. It allows the operator to take a photo of the delivery docket or invoice and store it. This cuts down on filing later. The product quantities received is checked and the quantity altered as required. The system then allows the operator to put the product away recording both singular and multiple location. If the quantity was different to the quantity ordered the operator is prompted to put the balance on back order. The Software records original order and any subsequent back orders.
The Software also tracks the movement of product from one location to another such as Bulk storage to Daily picking locations. The system allows for the movement of product between branches and electronically tracks the products. Once the product has arrived at the branch it allows the operator to simply check quantities (including multiple picking slips), locate all the product in real time. The Software automatically alters all the corresponding General Ledger accounts in the back ground.
Is Warranty up selling possible?
This is often the highest no cost profitable area for business. ADEN Works has in-built warranty costing. If the customer would like a lesser period of warranty the system allows the operator to select it and the adjusted price and warranty period is carried through to the conclusion of the sale.Even the warranty details can be printed on a separate warranty sheet which can include special fitting instructions, such as diesel fitting instructions as apposed to petrol fitting instructions.
Does ADEN Works handle Exchanges?
Yes exchanges are possible with ADEN Works.
Does ADEN Works do Bar coding?
Yes, the system prints barcodes tags. The parts can be read by a bar code reader. You can use different tag types for used, new products all tailorable in house.
Can I give a customer a settlement discount?
Yes ADEN Works handles settlement discounts the correct way and maximises your GST component.

ACCOUNTING

Can I do my BAS from ADEN Works?
Yes, ADEN Works was voted by the ATO Office in the top 2% of all accounting software in 2002 for non adjusted returns. ADEN Works is the only software package in Australia which complies with the ATO Pooling legislation.
Does ADEN Works have a General Ledger system?
Yes it is in most cases fully automatic. This system includes Creditors which allows staff to minimise their workload. A number of new users who have used MYOB and Quick Books have commented how easy the system is to use. In particular the Bank Reconciliations are a breeze with automatic periodical payments.
Does ADEN Works do automatic Bank Transfers?
Yes just set up your suppliers as payment method bank transfer set up the accoount details and way you go
I also have rental properties and I need to bill them monthly will ADEN Works handle this?
Yes ADEN Works is designed for business to have monthly receipts and can automatically on a particular day send the client an Invoice.
Can I get real time reporting?
ADEN Works is a full management package. It can give you a complete evaluation of your business second by second. ADEN Works has budgeting abilities which automatically allows you to know where you are and what you have to do to make more money. Many businesses while profitable have trouble understanding profitability as apposed to turnover.
Imagine a system which advises you what stock to buy, what to pay for it, and what to keep. The system does your depreciation of stock so your financial stock figure is accurate and your can have an accurate stock take report. The proven areas are:

  • Depth of information available to your sales staff (no matter how experienced) to service your customers. Such as Interchange and access to other users stock, plus the ability to enquirer for parts from multiple suppliers automatically.
  • Pricing, the ability to adjust pricing automatically
  • Automation of purchasing and sales
  • Easy of dismantling or inputting the stock into the system and having it on your website and multiple websites instantly.

ADEN Works has an Industry Benchmarking facility which produces reports which tells you how your business compares to others.

eCOMMERCE

How do we put a new product on our website?
ADEN Works is designed to do the whole inventory, website thing seamlessly. If the product was new you would simple go to Product Description wizard and make the new product. It will ask for all the relevant information like price, weight, etc,. Then when you saved it, it will upload the info to the website and produce the product on the web and as you add stock so the quantity changes. If you needed to you can attach a photo just for the Master record. At this point you can also click on the product and edit or amend the description or any other details. The process is designed to be one step.
Can I upload automatically to eBay?
If you use a ADEN Works’ Software Magneto website the system will automatically upload to eBay. If you require K Codes to be attached to the products these are also available. When the product is entered or photo taken it will automatically upload the data to both the website and eBay. When the product is sold it will also remove it from eBay and the website, generate a picking slip / Invoice and email confirmation to the customer. When customer’s buy on line their details are automatically recorded in the Customer file.
Can I upload photos of products from ADEN Works to my website?
Effortless, real time uploading and downloading of stock to your web site.  Fully automatic. Load photos to the internet is seamless. Integrate with eBay, Shopify, Amazon.

AUTOMOTIVE

Can ADEN Works convert my ARMS data?
Yes, ADEN Works offers a demonstration using your current ARMS data, working in the ADEN Works software. If you are happy with the demo we can then do a full conversion. The cost for the full conversion is $1,500.00*. ADEN Works also offers this conversion to a number of other software packages. (*) plus GST
When I look up my stock will ADEN Works allow me to see other Auto Recyclers stock?
Yes, this function is called Datashare. ADEN Works features real time stock holding display of other users including inbuilt Interchange. You can also see photos of the vehicle the parts come off, if the user has taken any. If you wish to send your customer the photos of that users vehicle just click the button. Remember the other users can now see your stock and photos of your dismantled vehicles. If your customer confirms the order you can simply order on line. When you are looking at other users stock you can speak to them directly (free of charge) by clicking a button and speaking. If no one has the particular part you are looking for just select the quote part and select the find function and your request will be sent to all the appropriate business who do that model of vehicle (where they have ADEN Works or not).
Difference between ADEN Works and other software programs for auto recyclers?
The functionality and the price. ADEN Works does more with less employees than any other for this Industry anywhere in the world. You own the data and you only exchange the stock information you are happy to allow other users to see. Don’t wish to show your parts pricing, then it won’t, you control it.
Through a simple to use operation you can use your own model codes, part codes and still exchange information accurately with other users.
ADEN Works does not upload or analyse your data on a daily basic As we have mentioned we supply you with a Confidentiality Agreement, which clearly states that we cannot collect, sell or use YOUR data for any purpose.
Does ADEN Works use Photos?
Yes, ADEN Works allows you to download photos of vehicles you have purchased. From that moment on when a salesperson looks up a part from that vehicle the photos will automatically be displayed. You can then click the email button and the system will automatically send the photo to your potential customer. ADEN Works also retains that email address even if they are not a current customer. This file is used in email outs for advertising purposes. When you save a details about a stock vehicle these details and the photos are uploaded automatically to the website (dependant on modules you have selected). This can be linked automatically to your website or transmitted to the AAPG parts locating site (if you are a member).
Is ADEN Works Capricorn or MTC compatible?
Yes ADEN Works automatically transmits in real time to Capricorn, invoices and credit notes. ADEN Works also features a Capricorn automated bonus function, which gives Capricorn members extra points during a campaign. You staff can give a Capricorn members extra bonus points during the sale. This is included in the automatic Capricorn bonus report which is transmitted to Capricorn at the end of each month. This function is called central account and can be used for multiple accounts (such as Repco stores) where you receive a payment from a head office.
Can I set up discount to certain customers for certain products?
Yes ADEN Works has a customer discount matrix which allows you to set up certain discount structures for certain produces depending on where you purchased from. You can also set quantity pricing which means that if you set a price for 10 of something to a certain customer then when the customer purchases one they receive the one off price and if the receive 10 they receive the 10 price automatically.
Does ADEN Works have a bid pad or equivalent?
Yes, but most users no longer use it. Industry determines the price you can pay for vehicles but if you need to know what to buy then you would use the Tender module. This will automatically tell you what you require and suggest pricing.
Does ADEN Works allow warranty up selling?
This is the highest no cost profitable area of any Auto Recycling business. ADEN Works has in built warranty costing. If the customer would like a lesser period of warranty the system allows the operator to select it and the adjusted price and warranty period is carried through to the conclusion of the sale. Even the warranty details can be printed on a separate warranty sheet which can include special fitting instructions, such as diesel fitting instructions as apposed to petrol fitting instructions.
Does ADEN Works handle Exchanges?
Yes this is a highly profitable area.
Does ADEN Works do Bar coding?
Yes, the system prints barcodes tags. The parts can be read by a bar code reader. You can use differrent tag types for used, new parts all tailorable in house.
Can I sell a door glass out of a door and will my staff know that that part is missing?
Yes the function is called Sub Assemblies. ADEN Works allows operators to sell off a master assembly (such as a door glass) out of a perfectly good door. The system will automatically know that that sub assembly has been removed next time someone look that part up.plus the system will cost the door glass and reduce the cost of the original door.
How does ADEN Works handle dismantled stock?
If in the case you have a vehicle which has been dismantled and you have left certain parts attached to the vehicle and certain parts have been dismantled into the store.  Were you to sell the vehicle , we are often asked if you have to go and remove all the parts in stock separately?
No, ADEN Works will allow you to sell the vehicle complete and then it will ask which parts are going with the vehicle. The ones you don’t click will stay in stock.
How does ADEN Works handle front cuts?
If you buy front cuts and want to dismantle the individual parts, after you have sold some of the parts you will want to sell the rest. ADEN Works can handle this scenerio.  ADEN Works is designed to list the individual parts on a Front Cut and also the front cut. If you are looking for a L/H Headlight the system will tell you its on the Front Cut and its location. When you sell that light the system will tell you if you look up a front cut that it is missing. If you then sell the Front Cut the system will take associated parts out of stock automatically. It will cost each part accordingly.
Does ADEN Works meet all the local and Commonwealth laws for second hand dealers?
Yes ADEN Works is compliant with all Australian authorities relevant to this industry.
What marketing tools does ADEN Works have for auto recyclers?
Apart from special marketing reports such as the 80/20 report ADEN Works is designed to allow users to run monthly marketing campaigns. ADEN Works will allow you to have a frequent user club. These clients do not have an account but the system will advise them of specials and certain vehicles when they arrive. ADEN Works handles bonus points and promotional mug campaigns. ADEN Works also has Capricorn or general bonus point marketing facilities. Collection of potential email address automatically. ADEN Works handles the mail or email promotional letters direct from the software. ADEN Works handles the Bullion Reward program and prints the purchase certificates.